Keeping your account secure
New-device sign-in alerts, "This wasn't me", password resets and signing out everywhere.
New sign-in alerts
When your account signs in on a phone or computer it hasn't used before, we email you the device, IP address and time. If it wasn't you, tap This wasn't me, secure my account. That:
- signs out every device right away,
- turns off your current password,
- emails you a link to set a new one.
Password reset emails you didn't ask for
Someone typed your email on the "Forgot password" page. They can't do anything without access to your inbox. Tap This wasn't me in the email to cancel the link and stop reset emails for 24 hours. Your password stays the same.
Resetting your password
Sign-in screen → Forgot password → open the link in the email (it works for 1 hour). Setting a new password signs out your other devices.
Good habits
Use a password you don't use anywhere else, and keep your email account secure. It's how you get back into LoadLedger.